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Terms & Conditions

We consider our terms and conditions to be some of the best in the industry. Goods are supplied in accordance with the Sale of Goods Act 1979, Distance Selling Regulations 2000, Data Protection Act 2018 and GDPR, although we go above and beyond the minimum requirements to offer the best possible service. Please also see our Privacy Policy.

These terms and conditions apply to all transactions received via. telephone, internet, e-mail or mail. Placing an order indicates your acceptance of these terms and conditions, so please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights. We reserve the right to change these terms and conditions at any time without notice.

1) Ownership

2) Who are we?
3) Product choice
4) Description of goods
5) Pricing
6) Availability
7) Payment
8) UK Deliveries
9) International Deliveries
10) Acceptance
11) Damaged / Incomplete Deliveries
12) Do products include warranties?
13) Warranty repairs
14) Returned goods
15) 30 Day Money Back Guarantee
16) General

1) Ownership

Ownership of goods belongs to the original purchaser when Audio Affair has received your payment is full and goods have been delivered. Any communication will be through Audio Affair and the original purchaser only.

2) Who are we?

Audio Affair is a trading name of Alexander Michael LTD (Registered Company 5705850). As an independent company, we are free from ties or purchasing restrictions. This allows us to offer a carefully selected range of hi-fi and home cinema products, at the lowest possible prices, with a commitment to excellent service.

3) Product choice

If you are unsure what item(s) to choose, please contact us for advice before making your purchase.

Please check dimensions and weight of the item(s) of interest before buying.

We accept orders online, by phone and by e-mail. If you have any difficulty ordering online, please call us on 0121 224 7300/7401 or e-mail us

4) Description of goods

All product descriptions, specifications, images and other information published online or in our advertisements is for guidance only and has been made accessible by suppliers, manufacturers and publications (online or otherwise). Audio Affair cannot guarantee the reliability or accuracy of this information.

Whilst we will do our best to help with any questions made via. e-mail or phone, some products are of a technical nature and we are sometimes unable to give full specifications of all products. Full product details and specifications are available from most manufacturer's websites.

5) Pricing

Online prices on this website are also available in our "real shop" at 3 Gibb Street, Birmingham, B9 4AA. We don't charge more for purchases in store unlike some!

All prices shown online include UK VAT at 20%. This is included for orders delivered to UK addresses, apart from Jersey and Guernsey. For shipments to any country outside of the UK (and to any EU country from 1st January 2021), you will not be charged VAT - our shopping basket will automatically remove 20% VAT from your order.

If you are ordering from a VAT registered business within Europe, we can include your VAT number on your order paperwork if you e-mail with your VAT details, company name, address and what you wish to order. If you are visiting the UK from abroad (non UK resident) and have been here for less then 3 months and order for delivery to a UK address, we may also be able to refund VAT after you leave the UK, providing you fill in an official document when ordering that you have stamped when leaving the country - please contact us for details.

Please note in the case of any universal promotional codes applied (for example, but not limited to, "X% off everything" or "buy X get X free" offers), any item(s) included for free with an item at the normal price are no longer included. Please also note all orders are placed in sterling GBP. We are not responsible for currency conversions for payments or refunds as this will be handled by your bank or card issuer at the time of payment or refund.

Please also note that in the case of any discount offers where a code is applied in the basket, some items and brands may not be included. If you have any difficulty getting the discount code to work in the basket, please call us on 0121 224 7300/7401 or e-mail us

Quotes sent by e-mail are valid only for 24 hours. In many cases we will honour the prices shown several days or weeks later, however we can not guarantee this as due to increased costs from suppliers, pricing is subject to change on short notice.

6) Availability

All products and services are subject to availability and may be withdrawn at any time. If the goods are not supplied as specified within a reasonable period of time, we may contact you to offer a similar product. We shall not be liable for any losses, costs, damages, charges, or any expenses caused by any delay in the delivery of the goods if they are delivered in a reasonable period of time.

Regulations state goods must be delivered within 30 days from the date of sale, unless a longer period has been agreed prior to this period ending. Our target delivery is 1-3 working days for UK (mainland) deliveries. Availabilities are specified on all products and are given as a guide. We reserve the right to cancel any order if an item is delayed beyond a "reasonable" period of time.

7) Payment

BY CARD: We accept all major credit/debit cards including Visa, Mastercard and Amex, which are processed in a secure payment area by Sage Pay (formerly Protx). You must provide us with your exact billing address and telephone number, which is held with your credit/debit card company. Any incorrect information given will cause delays in your order being processed.

BY PAYPAL: Payment by Paypal is processed when you place your order. We only accept Paypal for UK orders and can only ship to a confirmed addresses. If you pay by Paypal and do not have balance in your Paypal account, it can take 3-5 days for your payment to clear. Your payment must clear before we ship your order.

BY FINANCE APPLICATION: You can apply for 0% finance at checkout, in store or by phone (call or e-mail us and we can send you the link to the finance application directly). Please note, all finance orders placed online must ship (a stipulation of the finance company) rather than be collected from the store. We can only offer collection on finance orders where you apply for finance in person.

BY BANK TRANSFER / POST: We accept bank transfer, payment by cheque or postal order. We do not accept western union payments. Payment by any of these methods must be received and clear before we ship your order. Please allow a minimum of 3 working days for bank transfers and cheques to clear.

ADDRESSES: Please ensure you enter your billing address as the address your card is registered to. We allow shipping to a different delivery address only verifiable work addresses only. Any differences may delay your order shipping if we need to contact you to verify the details, which must be done by phone.

INTERNATIONAL PAYMENTS: Please note when using cards registered to an address outside of the UK (even if your shipping address in within the UK) it is not always possible for our payment terminal to risk check these to the same degree as cards registered to UK addresses, as such for cardholder security we may request further information from you (utility bill, driving licence or passport) or we may refund the transaction with our apologies (we will always contact you via email to advise on this) and request an alternative payment method from you. While we refund the transaction at the full GBP (£) value we receive please also note that if the main currency on your card is not GDP (£) the amount received back may differ due to daily changes in the banks exchange rate - as this is outside of our control we cannot accept responsibility for any difference in this amount, however if you replace the order with us via a different payment method we can offer you a good will discount to cover any inconvenience - we will do everything we can to help as always, but please note by ordering with us you agree to these conditions.

8) UK Deliveries

FREE UK DELIVERY: On all products. Free delivery also applies to Ireland, Isle of Man, the highlands and the Channel Islands, a service not many of our competitors offer!

UK COURIERS: Smaller items are delivered using Royal Mail recorded delivery or special delivery. Larger items are delivered using a door-to-door courier service such as DPD or Royal Mail. We confirm shipping by e-mail and then tracking details by separate e-mail (between 15:00 and 16:00 GMT). If you do not receive tracking details by 16:30, please check your junk e-mail folder.. Please note - any orders that are sent via a pallet service which are rejected or returned as unwanted, will be subject to a £25.00 admin fee and a refund less original shipping costs.

DELIVERY TIMES: Items shipped on a next day, insured and trackable service. Deliveries to the highlands, Isle of Man or Ireland may take upto 3 working days to arrive.

FINANCE ORDERS: Please note orders placed with us on finance are shipped using a special DPD service that will require a PIN code on delivery for security. On the day delivery is due, a PIN code will be sent to you via e-mail or Viber/SMS message. This PIN code can be shared with a family member or friend, but please only share this with someone you trust to accept the delivery safely.

9) International Deliveries

INTERNATIONAL SHIPPING CHARGES: Our rates are some of the best available. Please add the items you want to your basket and enter your address to confirm total shipping charges. We can not confirm shipping rates by e-mail or phone as they depend on your exact address (shipping rates shown at the basket are linked to our couriers rates). Having said that, if additional packaging is required (higher weight/charges) or you live in a more remote area, we may contact you to request further shipping charges. While we do offer an economical international signed for option, please be aware that there are limit(s) to what can be send via this service. Due to order weights, value and sizes we may use a FedEx Plus service and will contact you to advise prior to your order shipping. Please note: some products and brands can not be shipped outside of the UK due to specific agreements with manufacturers (if we can not ship an item it will say so in the shopping basket).

INTERNATIONAL COURIERS: International shipments are sent by insured and trackable services using UPS or Royal Mail. Please allow upto 5 working days for delivery. If there are any delays due to specific customs regulations, etc, you will be contacted by Audio Affair or by the courier with a request for any further information required.

CUSTOMS CHARGES: Customs duties do not apply for shipments into any UK area (including Isle of Man and Ireland). For shipments to any country outside of the UK (including to any EU country from 1st January 2021), customs duties will be charged when your delivery arrives in your country (you will usually receive a separate customs invoice from the courier). Customers in these countries are responsible for all taxes and duties that may be incurred when the items enter your country. We expect it still may be cheaper to order from the UK as the customs duties you are paying from 1st January 2021 will generally be offset by the UK VAT that you are not paying (as per the prior arrangement). Please note, we are NOT responsibile for those fees and suggest you check into customs regulations for your country before ordering. 

FAILED OR REJECTED DELIVERIES: If you do not receive your order within 5 working days after receiving your shipping confirmation, please contact the courier with the tracking information provided to check if your order is being held. If you do not have tracking information for any reason, please contact shipping(at)audioaffair.co.uk for tracking details. If your order is kept by the courier, not collected and then returned to us, you will incur a charge for redelivery (if requested). Any rejected deliveries will be refunded less any returned shipping fees and pre-charged duties. So please ensure you contact the courier if you receive a missed delivery slip.

10) Acceptance

We are responsible for your goods until they are delivered to your door and signed for. We only deliver goods to the address on the original order and goods will not be left without a signature. You are responsible for the goods when they have been signed for and accepted. After acceptance, any loss or damage to the goods shall be at your risk.

All orders placed by you and purchases of items from us (whether online, by phone, live chat, by telephone, in store or by such other means as we may permit) are on the basis of these terms and conditions and are subject to acceptance by us by means of either delivery of the goods to you or by you collecting the goods in store by prior arrangement, at which point a legally binding contract is constituted between you and us. Before delivery or collection has taken place, we reserve the right to cancel any order for any reason.

11) Damaged / Incomplete Deliveries

Please always sign for your order "unchecked", even if it does not appear to be visibly damaged on arrival. Damage in transit rarely happens, but signing "unchecked" will cover any issues with the courier on receipt of a damaged item. You must contact us regarding a damaged delivery within 24 hours of delivery otherwise the claim may be rejected.

DAMAGED DELIVERIES: please contact us immediately (within 24 hours) to arrange a replacement. We may ask for photos of the box, or other information first and will then arrange a same/next day swap.

SHORTAGES: should be noted on the delivery consignment note as "incomplete" at time of delivery and reported to Audio Affair within 3 days from receipt. Any delay in doing so may prejudice your claim. Sometimes we may "part-ship" an order if part of the order is in stock but there is a delay on other items, in which case we will note this on the packing slip.

INCORRECT GOODS: it rarely happens, but in the case of an incorrect delivery, please contact us within 24 hours to arrange a return and redelivery of the correct goods. We may require the serial number and/or other details of the incorrect item before arranging for a swap.

12) Do products include warranties?

All products are supplied with the manufacturers warranty. This is usually at least a year, but in some cases may be longer. Warranties cover faults which do not occur from accident, neglect and/or misuse by the user. Routine maintenance (e.g. user interface configuration as specified in the instructions), is not covered under the manufacturers warranty unless specified.

The full manufacturers warranty is honoured for all customers.

13) Warranty repairs

In the case of any fault, please contact us for advice before arranging a return.

We can only accept a return if accompanied with a returns number.

UK CUSTOMERS (excluding Ireland): For larger items (items originally shipped by courier) that develop a fault within the first six months of warranty, we will arrange courier collection and redelivery with you. For items that develop a fault within the remainder of the warranty period, please return the items to us using a suitable courier service. Please note, if on arrival back with us, item(s) are found not to be faulty and a refund is requested, a refund will be issued less the actual cost of the collection (per box) along with an inspection charge including any costs incurred if the items needed to be returned to the supplier or manufacturer for additional inspection.

INTERNATIONAL CUSTOMERS: It is a condition of ordering that you are responsible for courier charges (both ways) for any returns for repair under warranty. Please do not order from us if you do not agree with this condition.

Please keep the original box and packaging for the full warranty period in case of any faults. If you have not kept the box, please pack the item in very strong cardboard with at least 2-4 inches of soft packing materials.

In cases where an item has been sent back to us for warranty repair, we are not responsible for any damages in transit - please make sure to pack the items properly (see above). If the goods are packaged in a negligent manner, you will be responsible for the damage that may be sustained during transit and any charges incurred to fix the item(s) will be passed along to the customer.

14) Returned goods

Distance Selling Regulations 2000 (14 day returns). You have the right to cancel your order (for any reason), up to fourteen working days after the day of receipt, under the following conditions:

1. Cancellation must by in writing (a telephone call is not enough to constitute cancellation).
2. The goods must not be damaged or soiled in any way (otherwise we can not refund in full).
3. Cost of return is at your expense.
4. Goods arrive back undamaged (please insure the shipment if possible).
5. Goods are returned with their original packaging and complete.
6. Special / customised orders are non returnable
7. Any free add-ons from promotions, must also be returned together with the goods.

Goods that do not meet the above criteria will be subjected to additional surcharges. All transactions processed comply with the Distance Selling Regulations 2000. For more details visit www.dti.gov.uk.

After advising you wish to return your order within 14 days of receipt, you then have another 14 days in which to return your order to us. If you exercise your right to cancel, ownership reverts back to the supplier. The following goods are non returnable once opened: sealed media (unless faulty), cleaning fluids, general consumables (spray cans, cleaners), phono cartridges and earphones, unless damaged on delivery (please refer to Damaged / Incomplete Deliveries) Unwanted goods from international customers must be sent back at the customers expense without exception and in addition, you must declare the item as faulty product return (we will specify details to include on the box when we make the arrangements with you - any items returned without prior arrangement will be refused).

International returns must be declared as returned goods with the correct documentation and RMA included - otherwise items will be refused - please contact our customer services staff by e-mail for instructions on how to return your order before sending it back.

In cases of returned orders which included free items, the free items must also be returned otherwise the value of the free item will be deducted from your refund, or in some cases a 20% restocking fee may apply. In cases of returned items that formed part of a package deal, the equivalent price refunded on the returned item is at our discretion but is generally 50% of the package price.

15) 30 Day Money Back Guarantee

If you contact us to advise you wish to cancel after the initial 14 day period (as stipulated above) but between 15 and 30 days from receipt, you are covered by our 30 day money back guarantee. This is in addition to your statutory rights. The 7 conditions under "14) Returned Goods" still apply. Any items returned within our 30 day money back guarantee, which were not in stock at time of order (i.e. special order items) or which are returned in anything other than opened but "as new" condition, when refunded may incur a 20% restocking fee and/or the cost of original shipping paid to send out the item (on international orders or if a special service was selected for UK e.g. Saturday delivery).

The regulations impose a responsibility on the consumer to take reasonable care of any goods that have been supplied. The obligation applies before as well as after the consumer has given the notice of cancellation. The 30 day money back guarantee does not apply to items ordered on finance which are bound by the conditions of the finance agreement and covered by distance selling regulations only (section 14 above).

All accessories should be unopened (including cabinets, remote controls, cables, batteries, etc). Any accessories missing may incur an administration charge of £10 plus the replacement cost from the manufacturer. Please note if you take advantage of our 30 day money back guarantee and return the item(s) to swap for something else, the 30 day money back guarantee does not apply to the items you have swapped for, which fall under normal distance selling regulations.

If you demo something in store and choose to take it away on the day or have the goods sent to you, you may return them within our 30 day money back guarantee, however please notify us of your intention to return within the first 14 days as per the above. All returns on items that were demoed in store will be accepted back towards store credit only (unless agreed otherwise at time of sale). This does not affect your statutory rights.

16) General

We provide a full VAT invoice with all deliveries. For a copy of any past invoice, please e-mail us

We comply with WEEE, please click here to read more

Phone calls may be recorded for training purposes.

Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.

These terms and conditions are subject to change at any time without prior notice to you and do not affect your statutory rights.

 
 
 
 
 

Contact Details

Customer Services Landline
0121 224 7350/7351

Sales Landline
0121 224 7300/7401

Sales WhatsApp
07706 203859

As Featured/Seen In

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