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Security

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We've been in business since 2006 and take thousands of orders annually, though we realise it takes a level of trust to order if you haven't bought from us before. We utilise several security measures to keep your information safe.

 

SSL Security

When you browse our website - including browsing, basket/checkout and login to your account, our website is in "https" secure mode with a valid and active SSL certificate. In using our website this secure socket layer (SSL) technology with minimum 128-bit encryption keeps you secure (anyone trying to intercept information could make no sense of it), ensuring your personal payment details remain just that. 

 

Safe with Sage Pay

When you select to pay by card at checkout, the box where you enter your card details is given directly to Sage Pay and is not copied to us. Sage Pay uses your information securely and only trained staff members on our team are authorised to view your payment in Sage Pay (by logging into Sage Pay using the same SSL and 128-bit encryption) and even then this only shows the last 4 digits of your card number, meaning your card can not be charged again.

 

Sage Pay also supports "Verified by Visa" and "Mastercard Securecode" which is optional on some cards allowing you to verify your payment is genuine, and again we cannot see see the information you enter.

 

In the unlikely event of unauthorised use of your card, most banks/card issuers will cover the charge. If you suspect unauthorised use of your card, please contact us immediately.

 

Safe with PayPal

If you choose to pay by PayPal, check your browser which should still be in secure model with a padlock image and "https" address, indicating that your payment is being sent securely.

 

In the unlikely event of unauthorised use of your PayPal account, PayPal will investigate and in most cases will reimburse the full payment amount. If you suspect unauthorised use of your PayPal account, please contact us immediately.

 

Safe with Novuna Finance

If you choose to apply for Finance at checkout, when you reach the finance application, your details are given directly to Novuna, a trading style of Mitsubishi HC Capital UK PLC Authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348.Registered Office: Novuna House, Thorpe Road, Staines-upon-Thames, Surrey, TW18 3HP , who also keep your information securely. Again, only trained members of staff are authorised to view your account in Novuna and discuss your application with you.

 

Paying by Bank Transfer

We can also accept payment by bank transfer (BACS or CHAPS). If you wish to pay by this method, please contact us and we will securely provide you with our bank details directly (for security we do not publish them online). We will confirm once your payment arrives in our account.

 

Paying by Cheque or Postal Order

If you choose to pay by cheque or postal order, please send this well disguised (within a separate piece of paper) and send by recorded post if possible. Please do NOT send cash by post. We can only accept cash payments in store.

 

Privacy Protection

Your personal details are kept under the 2008 Data Protection Act and GDPR. Click here to read our privacy policy

 

If you are a UK resident using a UK-issued card for a transaction over £100, you are also covered by Section 75 of the Consumer Credit Act 1974. This says that if you are defrauded, the card company is equally liable for the debt, meaning they will refund you the money if an unauthorised transaction is placed on your card.

 

We have been accepting orders online, in store and over the phone for over 15 years now. For further information, please feel free to contact us and we'll be happy to help.

 
 
 
 
 

Contact Details

Customer Services Landline
0121 224 7350/7351

Sales Landline
0121 224 7300/7401

Sales WhatsApp
07706 203859

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