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Privacy & Cookies

We take your privacy very seriously and comply with the Data Protection Act and GDPR to ensure your personal information remains just that. Please click here for more info on website security and SSL


1) Data Protection Act 2018 (DPA 2018)/GDPR
2) Privacy Policy
3) Cookies
4) Advertising from third party websites
5) Keeping information current
6) External links
7) Surveys
8) Competitions


1) Data Protection Act 2018 (DPA 2018)/GDPR complies with the Data Protection Act 2018 (DPA 2018), protection no #Z1458051. We use a security system that protects your information from unauthorised use. However, as no data transmissions over the Internet can be guaranteed to be 100% secure, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. If you want your details removed from our system please email gdpr(at)


2) Privacy Policy

The Information we gather may include your name, delivery address, email address, telephone number, payment details and any personal preferences. We will NOT sell, distribute or disclose information about you as an individual or your personal usage of the site ('Information') to any third party other than those listed below, without your consent or unless required or permitted to do so by law. complies with GDPR and will ask you in the basket and (also on the phone for phone orders) if you consent to receive further marketing information from us (and only us) this is a none pre ticked box and is entirely your decision. If you do not agree we will only contact you for necessary updates, for example you order shipping or payment updates. 


If you tick the box and agree you consent to the following:


We may also send you a personal e-mail from time to time to check you are happy with past item(s) ordered and if you would be interested in anything else. We will not send automatic marketing emails to your registered email address aside from our newsletter if you choose to subscribe. If you do subscribe, we may contact you with questions about yourself in order to tailor future newsletters to your preferences. As a subscriber, you have the option to unsubscribe at a later date, either using the "unsubscribe" link on the newsletter or through your account. We may also send official notices by e-mail from time to time regarding changes to our terms and conditions or shipping arrangements.


From time to time we may also contact you via phone number(s) associated with you order based on information will believe you may be interested in and relevant to you.


We use a review based service called "Trustpilot" to compile reviews. Your e-mail and order information may be provided to Trustpilot in order to invite you to review the product(s) ordered and our service. We may also contact you directly with an invitation to submit a review to other websites.


As well as the information provided to us, information and data may be automatically collected through the use of "cookies" (see below) through your internet browser.


If at any time you wish to stop receiving our newsletter or any other information you may have requested from us, please e-mail us


3) Cookies

Audio Affair is committed to protecting your privacy - "cookies" are solely for the purposes or ensuring the best possible experience for you.


What are cookies?

A cookie is a small file that a website puts on your computer so that it can recall something about you in the future. These files normally contain information about your visit to a website, the information varies from a set of data about your browser, the journey you took within a website and sometimes volunteered details such as your name and location.


Why we use cookies?

Our website relies on cookies to operate to its full potential if you do disable these then the website may not work as intended.


At Audio Affair, we want to give our customers the best experience when browsing and shopping on our website. In order to do that, we sometimes need to store cookies on your computer. Cookies are NOT: dangerous; computer programs; or used to circulate viruses.


To give a few examples, we use cookies to: Keep a record of the items you've added to your shopping basket for when you return; to remember your preferences; to allow you to share products through social media sites such as Facebook and Twitter; and most importantly, to find out what our website isn't doing well for you and make improvements to it in the future.


How to opt-out using cookies?

You have the right to stop us from storing cookies on your computer. Each browser has its own settings to manage cookies, please refer to your internet browser's user manual on how to disable/remove cookies however as previously mentioned our website relies on cookies to operate to its full potential if you do disable these then the website may not work as intended.


For example, in Google Chrome:


- Click settings
- Advanced (at bottom of the page)
- Content settings
- Cookies
- You can then toggle between Allow and disallow.


In Safari on IOS


- Under settings app
- find "Safari"
- Under "privacy and security
- toggle on block all cookies


For other browsers please refer to their settings directly.


"DNT" Do not track.


Certain browsers offer of a "Do not track" service Enabling 'Do Not Track' means that a request will be included with your browsing traffic. Any effect depends on whether a website responds to the request, and how the request is interpreted.


4) Advertising from third party websites

You may see banner advertising from Google ads on other websites reflective of your browsing at To adjust your settings please see here:


What opting out doesn’t do

Ads are essential to fund many websites. When you opt out, you'll still see ads by Google – they just won't be based on topics that you like, your visits to advertisers' websites or demographics. Instead, they'll be based on factors such as the content of the page or your general location.


Third party cookies

When visiting you may see cookies that are not related to us, for example our site uses the Lucky Orange analytic system to help improve usability and the customer experience. To opt out please click here:

Olark - use "Olark" live chat software, this uses cookies to operate - however you can opt of these via your web browser at any time. 

During the basket you may see other cookies in use - these are for the purposes of fraud prevention, security and and usability.


5) Keeping information current

When you register, you enter your name, billing address, phone number and e-mail address. You may change these details at any time by logging into your account using the "Login" link on the top-right of your screen. Or you can call us (0044) (0)121 224 7300/7401.


6) External Links

We provide links to other websites and information resources for reference only. We are not responsible for the contact of any external websites linked to from this website, each of which may not be governed by a privacy policy. You should view the privacy policies of each external website for further information.


7) Surveys

We always aim to improve the services we offer. As a result we occasionally canvass our customers using surveys. Participation in surveys is voluntary, and you are under no obligation to reply to any survey you might receive from us. Should you choose to do so, we will treat the information you provide with the same high standard of care as all other customer information.


In order to receive surveys you would have to had opted in as per our privacy policy above (2)


8) Competitions

We may occasionally contact you with the opportunity to enter a competition (If you have agreed to further marketing). Entry into competitions is voluntary, and you are under no obligation to take up an invitation from us to enter. Should you choose to enter a competition, we will treat the information you provide with the same high standard of care as all other customer information, and use the information provided strictly within the entry terms of the competition and this privacy policy.


In order to receive surveys you would have to had opted in as per our privacy policy above (2)


We may occasionally modify this Privacy Statement, such variations becoming effective immediately upon uploading any changes to the website, and by continuing to use the website, you will be deemed to accept any such variations.


Contact Details

Customer Services Landline
0121 224 7350/7351

Sales Landline
0121 224 7300/7401

Sales WhatsApp
07706 203859

As Featured/Seen In

The Telegraph
Gadget Show
BBC Midlands Today
Birmingham Mail
Hi-Fi Choice Magazine

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