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Delivery & Order Tracking

 

FREE UK Delivery

FREE UK delivery applies to everything (no minimum spend). Please note that 24hr delivery applies to "In Stock" items only ordered before 2pm. Items showing as "Available" with a standard lead time will be dispatched as indicated (e.g. within 2-3 days). In stock orders placed after 2pm will be shipped the following working day. Free next day delivery does not include delivery on Saturdays. We can arrange Saturday delivery for £10 per box and also have options for Sunday delivery and same day delivery (please call to order). Is an item in stock now? Look out for the countdown clock on the product page, which looks like the example below and gives you the deadline to order for quick shipping..

Countdown timer

Which courier? In order to offer FREE delivery to UK customers, we use several premium couriers to ensure your delivery arrives safe. Most large orders (over 2kg) ship using DPD or TNT courier and smaller orders (under 2kg) by Royal Mail signed for services. The most appropriate courier will be chosen for the items ordered to ensure the quickest possible delivery.

Deliveries to Ireland? Any order under 0.9kg in weight will be charged at £4.99 (ships by Royal Mail), any order 0.9kg or over will be charged at £9.99 (ships by courier).

UK Tracking Details? We confirm when your order ships by e-mail, with a separate e-mail to confirm tracking details (between 16:00 and 18:00 GMT). If you do not receive tracking details by 18:00, please check your e-mail "junk" folder. You can use these tracking number to check order tracking. Most shipped items arrive the next working day. Please allow upto 3 working days for deliveries to highlands, Isle of Man and Ireland.

International Shipping

Our international rates are some of the best available due to the fact our website will specify the exact charge for the total weight of your order. For all orders, we offer a selection of premium courier services from UPS. Shipping rates will appear on the basket page by selecting your country and the postal/zip code. See below:

 International shipping


International Tracking Details

 

We confirm when your order shops by e-mail, with a separate e-mail to confirm tracking details (between 16:00 and 18:00 GMT). If you do not receive tracking details by 18:00, please check your e-mail "junk" folder. You can then use the tracking number to check order tracking. Please allow upto 5-7 working days for delivery to Europe and upto 5-10 working days for delivery outside of Europe. If there are any delays due to customs regulations, etc, you will be contacted by Audio Affair or by the courier with a request for the information required.


Customs Charges


Customs duties do not apply for shipments into any EU country (for a full list please refer to the EU Country List). Customs duties apply for countries outside of the EU. Customers in these countries are responsible for all taxes and duties incurred when the order enters your country.

 

Does Brexit affect this?


We understand that although the UK technically left the EU on 31st January 2020, we are still part of the EU customs union and single market until 31st December 2020, so there won't be any differences with customs arrangements for the remainder of the year. As such, its still easy to order from the UK if you're based in the EU as you simply pay the website price and should not be charged anything additional by customs.


BFPO Deliveries

 

We can deliver to BFPO and armed forces addresses - click here for how to order

 

Failed Deliveries


If you do not receive your order within 5 working days after receiving your shipping confirmation, please contact the courier with the tracking information provided to check if your order is being held. If you do not have tracking information, please e-mail our shipping team shipping(at)audioaffair.co.uk for tracking details. If your order is kept by the courier, not collected and then returned to us, there is a charge for redelivery, so please ensure you contact the courier if you receive a missed delivery slip.

 

Order Tracking

 

 

When we despatch your order, you will receive a shipment confirmation e-mail containing a tracking number. You can check tracking below by clicking the courier name. Make sure to enter the tracking number without spaces at beginning or end.

 

CourierTracking number formatContact
DPD Usually starts "1550" or "030". Enter without letters at the end +44 (0) 844 824 0505
FedEx Usually starts with "17" or "18" and is 12 or 13 digits long +44 (0) 3456 070809
UPS Usually starts "1Z" and is 18 characters long +44 (0) 8457 877 877
TNT Is usually an 8-digit number +44 (0) 800 100 600
Royal Mail Usually starts with 2 letters followed by several numbers  


If our shipping confirmation e-mail does not contain a tracking number, please e-mail customer services to check the status of your order if it does not arrive within the specified time.

 
 
 
 
 

Contact Details

UK Local Rate Number
0844 50 403 50

Sales Landline
0121 224 7300/7401

Customer Services Landline
0121 224 7350/7351

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