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Delivery

 

FREE UK Delivery

FREE UK delivery applies to everything (no minimum spend). Please note that same day shipping applies to "In Stock" items only ordered before 3pm. Items showing as "Available" will show a standard lead time for shipping (e.g. within 2-3 days). In stock orders placed after 3pm will be shipped the following working day. Free next day delivery does not include delivery on Saturdays. We can arrange Saturday delivery for £10 per box and also have options for Sunday and same day delivery (please call to order).

Is an item in stock now? We operate a modern warehouse in which our stock system is directly linked to the website. If the item is in stock now it will show "In Stock" on the page (not just available to order, in which case the usual lead time will show e.g. 2-3 days). Many in stock items will also show our countdown clock indicating how long you have to order (see below)

Countdown timer

Which courier? In order to offer FREE delivery to UK customers, we use several premium couriers to ensure your delivery arrives safe. Most large orders (over 2kg) ship using DPD or TNT courier and smaller orders (under 2kg) by Royal Mail signed for services. The most appropriate courier will be chosen for the items ordered to ensure the quickest possible delivery.

Deliveries to Ireland? Any order under 0.9kg in weight will be charged at £4.99 (ships by Royal Mail), any order 0.9kg or over will be charged at £9.99 (ships by courier).

UK Tracking Details? We confirm when your order ships by e-mail, with a separate e-mail to confirm tracking details (between 16:00 and 18:00 GMT). If you do not receive tracking details by 18:00, please check your e-mail "junk" folder. You can use these tracking number to check order tracking. Most shipped items arrive the next working day. Please allow upto 3 working days for deliveries to highlands, Isle of Man and Ireland.

International Deliveries

Our international rates are some of the best available due to the fact our website will specify the exact charge for the total weight of your order. For all orders, we offer a selection of premium courier services from UPS. Shipping rates will appear on the basket page by selecting your country and the postal/zip code. See below:

 International shipping


International Tracking Details? 
We confirm when your order shops by e-mail, with a separate e-mail to confirm tracking details (between 16:00 and 18:00 GMT). If you do not receive tracking details by 18:00, please check your e-mail "junk" folder. You can then use the tracking number to check order tracking. Please allow upto 5-7 working days for delivery to Europe and upto 5-10 working days for delivery outside of Europe. If there are any delays due to customs regulations, etc, you will be contacted by Audio Affair or by the courier with a request for the information required.


VAT on prices? 
All prices shown online include UK VAT at 20% for deliveries within the UK (excluding Jersey and Guernsey). For orders shipping outside of the UK, VAT will be removed from your order at checkout when you enter your country. 


Customs Charges? 
Customs duties do not apply for shipments into any part of the UK, Ireland or Isle of Man. If you're ordering from anywhere else in the world (including the EU from 1st January 2021 onward) customs duties will be charged on importing into your country (you will usually receive a bill for customs duties at your local rate from the courier when the goods arrive in your country). Customers in these countries are responsible for all taxes and duties incurred when the order enters your country.

 

BFPO Deliveries
We can deliver to BFPO and armed forces addresses - click here for how to order

 

 

Order Tracking

When we despatch your order, you will receive a shipment confirmation e-mail containing a tracking number. You can check tracking below by clicking the courier name. Make sure to enter the tracking number without spaces at beginning or end.

 

DPD +44 (0) 844 824 0505 - tracking number usually starts "1550" or "0030". Enter without letters at the end

FedEx +44 (0) 3456 070809 - tracking number usually starts with "7" or "8" and is 12 digits long

UPS +44 (0) 8457 877 877 - tracking number usually starts "1Z" and is 18 characters long

TNT +44 (0) 800 100 600 - tracking number usually an 8-digit number

Royal Mail - tracking number usually starts  2 letters followed by 9 numbers

 

If our shipping confirmation e-mail does not contain a tracking number, please e-mail customer services to check the status of your order if it does not arrive within the specified time.

 

Failed Deliveries

If you do not receive your order within 5 working days after receiving your shipping confirmation, please contact the courier with the tracking information provided to check if your order is being held. If you do not have tracking information, please e-mail our shipping team shipping(at)audioaffair.co.uk for tracking details. If your order is kept by the courier, not collected and then returned to us, there is a charge for redelivery, so please ensure you contact the courier if you receive a missed delivery slip.

 
 
 
 
 

Contact Details

Customer Services Landline
0121 224 7350/7351

Sales Landline
0121 224 7300/7401

Sales WhatsApp
07706 203859

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