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Covid-19 Updates

The safety of our customers and staff is of the highest priority. Due to the ongoing situation with coronavirus (covid-19), we are making some temporary changes to the way we work and operate.


Last update: 6th July 2020. We'll keep updating this page as the situation develops...


Delivery as normal

We are still delivering orders as normal. When your order ships you will receive tracking details. For UK shipments, Couriers now have procedures in place to ensure deliveries are as safe as possible. Drivers can sign the hand reader for you and follow your instructions from behind your front door to leave the box on the doorstep and then move back to a safe distance. Couriers are reporting very high service levels, but please allow an extra day or two for delivery. Most staff are working from home, although we have two key staff working from our warehouse who drive to work, keep 2 metres apart and are wearing gloves and face masks for extra safety. Read more about delivery.

Showroom

Our showroom re-opened Monday 6th July on an appointment only basis. You need to book a demo ahead of time - click here to contact us and we'll reply to confirm. Only 1 person will be admitted during your booked demo time and we request you wear a mask on arrival. We have hand sanitiser dispensers and will maintain social distancing during your visit. Unfortuantely we are unable to allow customers to use the toilet and are unable to offer demos on headphones until further notice.

Home Trials with our 30-day money back guarantee

If you are unable to visit us, you can still order online. Most items include our 30 day money back guarantee. Order online, we'll ship your order to you (free UK delivery on everything and low international rates at checkout) and you have 30 days in which to return it for a refund if you change your mind.

Part exchange/trade ins

We are still quoting and accepting your old equipment on part exchange/trade in, however we cannot accept any goods in person until further notice. For any orders with part exchanges/trade ins, please contact us to arrange us to collect these items by courier.

Returns and warranty repairs

Please bear with us during this period, there may be slight delays in dealing with returns and warranty repairs but we will do our best to resolve these as swiftly as possible.

We're here to help

Finally and importantly, thank you to all of our customers. We will do our utmost to offer the very best deals and service during this situation and if it helps to get something delivered to you that will make being at home for an extended period a little easier, we'll do everything we can to help. We have good stock holdings, many of our suppliers are still open and we're all working together to ensure your order arrives with you as swiftly as possible.

 
 
 
 
 

Contact Details

UK Local Rate Number
0844 50 403 50

Sales Landline
0121 224 7300/7401

Customer Services Landline
0121 224 7350/7351

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