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Contact Us

Please use this page to call us, e-mail us, or view our address and opening hours to help plan your visit.
Call Us

UK Number

0844 504 0350*

Sales Landline
0121 224 7300
0121 224 7401

Customer Services Landline
0121 224 7350/7351

International Sales

+44 121 224 7300/7401

International Customer Services
+44 121 224 7350/7351

Opening Hours
9:00am - 5:30pm (GMT) Monday to Friday (late by appointment)
9:00am - 5:30pm (GMT) Saturday (sales only)

Our phone lines can get very busy. If you can't get through, please e-mail us with your number and we will call back as soon as possible within opening hours. *Our 0844 number is 5p per minute plus your phone providers access charge (calls from mobiles can cost considerably more). If you prefer you can call on one of our 0121 numbers.

Coronavirus (Covid-19): The safety of customers and staff is our highest priority. Our showroom has re-opened by appointment only (read more). Orders are shipping as normal and our staff are also available by phone, email and livechat during opening hours. Order online now and DPD have their own arrangements in place to ensure UK deliveries are as safe as possible and UPS, FedEx and TNT have their own arrangements in place for international deliveries. All orders are also covered by our 30 day money back guarantee if you change your mind. Read more

***Please note: As many of our staff are still working from home and we are very busy, please be patient if you can't get through by phone straight away. If you leave a message or send us an email we will get back to you. This will usually be within an hour but on busier days it may take a few hours given the volume of enquiries we're currently receiving***

Email Us

If you need advice before ordering, want a call back, or have any other questions, please e-mail us:

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Visit Us

We're more than just a website and we don't operate from a house or someone's back bedroom, we have a fully stocked 3-floor hi-fi showroom with expert sales staff ready to welcome you for a demonstration (please call before travelling and we'll have the equipment set-up when you arrive). We have a wide selection of music (and invite you to bring your own) and offer a fresh and welcoming take on a modern hi-fi shop where we encourage you to take your time. Whether it takes one demo or five demos to find the hi-fi, speakers, headphones or home cinema set-up you want, we're here to help.
Our showroom exists for YOU, so you can try before you buy, so please don't be shy about visiting us. Our showroom includes free tea, Nespresso coffee, refreshments, along with incentives like 0% finance and generous part exchanges for your old hi-fi equipment.
Showroom Address
Audio Affair
3 Gibb Street
Custard Factory
B9 4BF
Our showroom is 10 minutes walk from Birmingham New Street Train Station, 8 minutes walk from the Bullring shopping centre, 5 minutes walk from National Express Coach station, 3 minutes walk from the HMV Institute and 2 minutes walk from the Custard Factory car park on Digbeth High Street or the car park on Heath Mill Lane. 
Showroom Opening Hours
8:30am - 5:30pm (GMT) Monday to Friday
9:00am - 5:30pm (GMT) Saturday
Please note: Saturday opening is showroom and sales lines only. Our customer services department is open Monday to Friday only. While our sales staff will do their best to answer any current order queries by phone on Saturdays, queries sent directly to customer services will be replied to Monday.

If you can't visit during these hours, ask us to open late!

We will happily open late for you if you can't visit during normal opening hours. We're so busy online that we may be working a little late some days anyway, so its no trouble to setup a demo for you at 6pm, 7pm or 8pm in the evening. Just give us a call to arrange.


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Contact Details

UK Local Rate Number
0844 50 403 50

Sales Landline
0121 224 7300/7401

Customer Services Landline
0121 224 7350/7351

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