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Contact Us

Please use this page to call us, e-mail us, or view our address and opening hours to help plan your visit.

Call Us

Sales Landline
0121 224 7300
0121 224 7401

UK Number
0844 504 0350*

Sales WhatsApp/iMessage
07706 203859 (opening hours only)

Customer Services Landline
0121 224 7350/7351

International Sales

+44 121 224 7300/7401

International Customer Services
+44 121 224 7350/7351

LiveChat - during opening hours (bottom right of screen)
Video Appointment - contact us to arrange

Opening Hours
9:00am - 5:30pm (GMT) Monday to Friday


Our phone lines can get very busy. If you can't get through, please e-mail us with your number and we will call back as soon as possible within opening hours. *Our 0844 number is 5p per minute plus your phone providers access charge (calls from mobiles can cost considerably more). If you prefer we always recommend calling on one of our 0121 numbers first.
Please note: Our phone lines are closed Saturday and Sunday. Please feel free to e-mail or message us over the weekend and we will respond as soon as we can on Monday. 

Important: Due to extremely high demand for demos during the week, our showroom is now appointment only Saturday. To book a demo on a Saturday, please contact us at least 3 days ahead of time to arrange. Please do not travel on a Saturday without confirming with us first as we will not be in unless a demo is pre-booked.

Email Us

If you need advice before ordering, want a call back, or have any other questions, please e-mail us:

* Required Fields

Visit Us

We're more than just a website and we don't operate from a house or someone's back bedroom, we have a fully stocked 3-floor hi-fi showroom with expert sales staff ready to welcome you for a demonstration (please call before travelling and we'll have the equipment set-up when you arrive). We have a wide selection of music (and invite you to bring your own) and offer a fresh and welcoming take on a modern hi-fi shop where we encourage you to take your time. Whether it takes one demo or five demos to find the hi-fi, speakers, headphones or home cinema set-up you want, we're here to help. Everyone is welcome and we can offer everything we can online including internet prices, generous trade ins against your old kit and flexible 0% finance options. Read more about our showroom

For the best experience please book a demo with us before travelling (this allows us to make sure the items are in stock, the demo room isn't already booked, and we can have everything ready for your visit) - you can pop in, but we can't guarantee we can demo the items you're interested in if we have other demos booked.
Showroom Address
Audio Affair
3 Gibb Street
Custard Factory
B9 4BF

Showroom Opening Hours
9:00am - 5:30pm (GMT) Monday to Friday (Saturday now appointment only)
How to find us
Our showroom is 10 minutes walk from Birmingham New Street station, 8 minutes walk from the Bullring shopping centre, 5 minutes walk from National Express Coach station, 3 minutes walk from the HMV Institute and just around the corner from Custard Factory car park (the other end of Gibb Street), Zellig car park (off Digbeth High Street) or the larger car park just off Gibb Street on Heath Mill Lane. We're based on Gibb Street which is within the incredibly vibrant Custard Factory quarter (Birmingham's answer to London's shoreditch) among a range of other independent businesses, galleries, bars, crazy golf venue and much more. You can also find us on the What Three Words app using the words "method robot fuel".

Please note we are within Birmingham Clean Air zone - newer cars are exempt from any charges (most petrol cars registered 2006 onward and diesel cars registered 2015 onward), however if you drive an older car to visit and make a purchase over £100, we will pay your clean air charge (this covers the standard daily charge only - if you then wish to return your order the refund would be less the clean air charge paid). 

Late opening by appointment
In some cases we are able to open late by appointment if you are unable to visit during normal hours, or may offer a home trial. We will always do our best to accommodate this - please contact us to discuss and arrange.



Contact Details

Customer Services Landline
0121 224 7350/7351

Sales Landline
0121 224 7300/7401

Sales WhatsApp
07706 203859

As Featured/Seen In

The Telegraph
Gadget Show
BBC Midlands Today
Birmingham Mail
Hi-Fi Choice Magazine

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