How Do I order?
You can find the items you're looking for by either searching using the search box at the top of the page, or browse through the categories near the top of the page, selecting a category you want to view (for example, by hovering over "Speakers" on the top menu, you can click to view all "Bookshelf Speakers". When you find the item you're looking for, click "Add to Basket" which will add the item to your virtual shopping "basket". When you've added all the items you want to order, place your mouse over the basket on the top right of your screen and click "Proceed to Checkout" to complete your order.
At checkout, if you are already a customer, click "Already registered? Click here to login." to login and make payment. If you are not already a customer, enter your delivery details and make payment. We accept payment by card, Paypal or by finance (if the order is over £1000 and finance is an available option).
If you get stuck at checkout, please call us to order by phone (see below)
Can I order by phone?
Yes! If you are calling from a UK landline, call us on 0844 50 403 50 (local rate) and press option 1. If you are calling from a mobile phone, it may be cheaper to call our standard number 0121 224 7300 or 0121 224 7401. If you are calling from outside the UK, please call 0044 121 224 7300 or 0044 121 224 7401.
Our phone lines can get quite busy, so if you get the answerphone, please leave a message and we will call you back as soon possible or send us a message to call you back.
All prices include FREE UK delivery (including Northern and Southern Ireland). This doesn't mean we scrimp and save on our courier though. All large packages are sent by DPD (Interlink Express) on an insured, next day service. Smaller items ship by Royal Mail recorded.
Deliveries outside the UK are charged at a discount rate which is shown by the shopping basket when you place your order. For orders placed from countries within the EEC, your order includes 20% VAT. For orders placed from countries outside the EEC, our shopping basket will remove VAT at 20%.
Is Delivery Safe?
We understand that ordering expensive items online requires trust and a safe and reliable delivery service. We have negotiated the best possible contracts with DPD and Parcelforce to ensure your order is sent with the proper insurance and delivered with care. Please see our testimonials, many of which are from happy customers who placed their order online.
How Do We Pack Your Order?
Our shipping team is fully trained in packing your order extremely well for safe delivery, using professional boxes, mailers, bubble wrap, packing bits and strong parcel tape. Delicate items such as LPs are shipped using special 'cruciform' mailers (see here how we pack LPs). If you have any questions or special requirements, please contact us.
What Happens If There is a Problem?
It rarely happens, but if you receive an item which looks like it has been damaged in transit, please sign for the item as "unchecked" and contact us as soon as possible. If your item has a fault on delivery, please contact us and we can arrange a replacement as soon as possible.
If your item develops a fault within warranty at a later date, please contact us for a replacement or repair (please see our terms and conditions). Customer services will do everything possible to remedy any situation such as this. For the fastest response, please e-mail us.