Delivery & Order Tracking
FREE 24hr UK DELIVERY applies to In Stock items. Orders placed after 2:00pm will be dispatched the following working day. Free next day delivery does not include delivery on Saturdays. We can arrange Saturday delivery for £10 per box (please call to order).
FOR DELIVERIES TO IRELAND any order under 0.9kg in weight will be charged at £4.99 (ships by Royal Mail), any order 0.9kg or over will be charged at £9.99 (ships by courier).
Please refer to Availability on the product description to check if an item is in stock. If an item is not showing as in stock, it will most likely ship within 48 hours, but you can always call us to check on 0844 50 403 50.
Which courier? In order to offer FREE delivery to UK customers, we use several premium couriers to ensure your delivery arrives safe. Most large orders (over 2kg) ship using DPD or TNT courier and smaller orders (under 2kg) by Royal Mail signed for services. The most appropriate courier will be chosen for the items ordered to ensure the quickest possible delivery.
UK Tracking Details
We confirm when your order ships by e-mail, with a separate e-mail to confirm tracking details (between 16:00 and 18:00 GMT). If you do not receive tracking details by 18:00, please check your e-mail "junk" folder. You can use these tracking number to check order tracking. Most shipped items arrive the next working day. Please allow upto 3 working days for deliveries to highlands, Isle of Man and Ireland.
Our rates are some of the best available due to the fact our website will specify the exact charge for the total weight of your order. For all orders, we offer a selection of premium courier services from UPS. Shipping rates will appear on the basket page by selecting your country and the postal/zip code. See below:
International Tracking Details
We confirm when your order shops by e-mail, with a separate e-mail to confirm tracking details (between 16:00 and 18:00 GMT). If you do not receive tracking details by 18:00, please check your e-mail "junk" folder. You can then use the tracking number to check order tracking. Please allow upto 5-7 working days for delivery to Europe and upto 5-10 working days for delivery outside of Europe. If there are any delays due to customs regulations, etc, you will be contacted by Audio Affair or by the courier with a request for the information required.
Customs duties do not apply for shipments into any EU country (for a full list please refer to the EU Country List). Customs duties apply for countries outside of the EU. Customers in these countries are responsible for all taxes and duties incurred when the order enters your country.
We can deliver to BFPO and armed forces addresses - click here for how to order
If you do not receive your order within 5 working days after receiving your shipping confirmation, please contact the courier with the tracking information provided to check if your order is being held. If you do not have tracking information, please contact firstname.lastname@example.org tracking details. If your order is kept by the courier, not collected and then returned to us, there is a charge for redelivery, so please ensure you contact the courier if you receive a missed delivery slip.
When we despatch your order, you will receive a shipment confirmation e-mail containing a tracking number. We use DPD for all UK deliveries, you will also get a text message with one hour window before your delivery. We also use UPS for all international deliveries.
Check order tracking below by clicking on the courier's name. Make sure to enter the tracking number without spaces at beginning or end.
|Courier||Tracking number format||Contact|
|DPD||Starts "1550" or "030". Enter without any letters on the end||+44 (0) 844 824 0505|
|UPS||Starts with "1Z". 18 characters long in total||+44 (0) 8457 877 877|
|Royal Mail||Usually starts with 2 letters followed by several numbers|
If our shipping confirmation e-mail does not contain a tracking number, please e-mail customer services to check the status of your order if it does not arrive within the specified time.