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Contact Us

Please use this page to call us, e-mail us, or view our address and opening hours to help you plan your visit.
Call Us

UK Number

0844 504 0350*

Sales Landline
0121 224 7300
0121 224 7401

Customer Services Landline
0121 224 7350/7351

International Sales

+44 121 224 7300/7401

International Customer Services
+44 121 224 7350/7351

Opening Hours
8:00am - 5:30pm (GMT) Monday to Friday (late by appointment)
9:00am - 5:30pm (GMT) Saturday (sales only)

Our phone lines can get very busy. If you can't get through, please e-mail us below with your number and we will call back as soon as possible within opening hours. *Our 0844 number is 5p per minute plus your telephone providers access charge (calls from mobiles can cost considerably more). If you prefer you can call on one of our 0121 numbers.

Please note: Saturday opening is showroom and sales lines only. Our customer services department is open Monday to Friday only. While our sales staff will do their best to answer any current order queries by phone on Saturdays, queries sent directly to customer services will be replied to Monday. We are closed Bank Holiday Monday August 29th (any e-mails received over this weekend will be replied to on Tuesday 30th August)
Email Us

If you need advice before ordering, want a call back, or have any other questions, please e-mail us:

* Required Fields

Visit Us

We're more than just a website and we don't operate from a house or back bedroom. We have a fully stocked 3-floor hi-fi, AV and headphones showroom with expert sales staff ready to welcome you for a demonstration (please call before travelling so we can have the equipment you wish to listen to set-up when you arrive).
We're ready for your visit with a wide selection of music (high res tracks for streaming, CD and vinyl) and we invite you to bring your own music as well. We offer a fresh and welcoming take on a modern hi-fi shop where we encourage you to take your time and offer expert advice to everyone, from complete novices who want good sound but dont know how, to discerning listeners who want the finest solution for their home, to dedicated audiophiles. Whether it takes one demo or five demos to find the right hi-fi, speakers, headphones or home cinema for you, we're here to help!
We really can't say it enough, our showroom exists for YOU, so you can try before you buy, bring your own music and equipment in for comparison and take all the time you need to decide in a comfortable environment, so please don't be shy about visiting us. Pre-booked demos include unlimited free teas, Nespresso coffees, and refreshments.
As well as expert advice in store, you can also take advantage of internet prices, 0% finance, generous part exchange deals and free wi-fi access. Click here to read more about us and our showroom
Showroom Address
Audio Affair
3 Gibb Street
Custard Factory
B9 4AA
Our showroom is 10 minutes walk from Birmingham New Street train station, 8 minutes walk from the Bullring shopping centre, 5 minutes walk from National Express Coach station, 3 minutes walk from the HMV Institute and 2 minutes walk from the Custard Factory car park on Digbeth High Street or the car park on Heath Mill Lane. 
Showroom Opening Hours
Monday 08:30 - 17:30 (also late by appointment)
Tuesday 08:30 - 17:30 (also late by appointment)
Wednesday 08:30 - 17:30 (also late by appointment)
Thursday 08:30 - 17:30 (also late by appointment)
Friday 08:30 - 17:30 (also late by appointment)
Saturday 09:00 - 17:30
Sunday Closed

If you can't visit during these hours, ask us to open late!

We will happily open late for you if you can't visit during normal opening hours. We're so busy online that someone is generally in the office until late anyway, so its no trouble to setup a demo for you at 7pm, 8pm or even 9pm in the evening. Just give us a call to arrange.


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