Terms & Conditions
These terms and conditions apply to all transactions received via. telephone, internet, e-mail or mail. Placing an order indicates your acceptance of these terms and conditions, so please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights. We reserve the right to change these terms and conditions at any time without notice.
2) Who are we?
3) Product choice
4) Description of goods
8) UK Deliveries
9) International Deliveries
11) Damaged / Incomplete Deliveries
12) Do products include warranties?
13) Warranty repairs
14) Returned goods
15) 30 Day Money Back Guarantee
Ownership of goods belongs to the original purchaser when Audio Affair has received your payment is full. Any communication will be through Audio Affair and the original purchaser only.
Audio Affair is a trading name of Alexander Michael LTD (Registered Company 5705850). As an independent company, we are free from ties or purchasing restrictions. This allows us to offer a carefully selected range of hi-fi and home cinema products, at the lowest possible prices, with a commitment to excellent service.
If you are unsure what item(s) to choose, please contact us for advice before making your purchase.
Please check dimensions and weight of the item(s) of interest before buying.
We accept orders online, by phone and by e-mail. Please refer to our How To Order page.
All product descriptions, specifications, images and other information published online or in our advertisements is for guidance only and has been made accessible by suppliers, manufacturers and publications (online or otherwise). Audio Affair cannot guarantee the reliability or accuracy of this information.
Whilst we will do our best to help with any questions made via. e-mail or phone, some products are of a technical nature and we are sometimes unable to give full specifications of all products. Full product details and specifications are available from most manufacturer's websites.
Online prices on this website are also available in our "real shop" at 3 Gibb Street, Birmingham, B9 4AA. We don't charge more for in store purchases like some!
All prices shown include UK VAT at 20%. This is included for all orders delivered to UK addresses and within the EEC. If you are ordering from the Channel Islands, please country as "United Kingdom (Channel Islands)" at checkout and the shopping cart will deduct VAT from your order total.
If you are ordering from outside the EEC, the shopping cart will deduct VAT from your order total. If you are ordering from a country within the EEC from a VAT registered business, we can zero rate VAT if you contact us to order by e-mailing [email protected] with the company name, address and VAT details.
If you are not a UK resident or have lived in the UK less than three months and order for delivery to a UK address, we may be able to refund VAT after you leave the UK, providing you fill in an official document when ordering that you have stamped when leaving the country (e-mail [email protected] for details).
Please note in the case of any universal promotional codes applied (for example, but not limited to, "X% off everything" or "buy X get X free" offers), any item(s) included for free with an item at the normal price are no longer included. Please also note all orders are placed in sterling GBP. We are not responsible for currency conversions for payments or refunds as this will be handled by your bank or card issuer at the time of payment or refund.
All products and services are subject to availability and may be withdrawn at any time. If the goods are not supplied as specified within a reasonable period of time, we may contact you to offer a similar product. We shall not be liable for any losses, costs, damages, charges, or any expenses caused by any delay in the delivery of the goods if they are delivered in a reasonable period of time.
Regulations state goods must be delivered within 30 days from the date of sale, unless a longer period has been agreed prior to this period ending. Our target delivery is 1-3 working days for UK (mainland) deliveries. Availabilities are specified on all products and are given as a guide. We reserve the right to cancel any order if an item is delayed beyond a "reasonable" period of time.
BY CARD: We accept all major credit/debit cards including Visa, Mastercard and Amex, which are processed in a secure payment area by Sage Pay (formerly Protx). You must provide us with your exact billing address and telephone number, which is held with your credit/debit card company. Any incorrect information given will cause delays in your order being processed.
BY PAYPAL: Payment by Paypal is processed when you place your order. We only accept Paypal for UK orders and can only ship to a confirmed addresses. If you pay by Paypal and do not have balance in your Paypal account, it can take 3-5 days for your payment to clear. Your payment must clear before we ship your order.
BY BANK TRANSFER / POST: We accept bank transfer, payment by cheque or postal order. We do not accept western union payments. Payment by any of these methods must be received and clear before we ship your order. Please allow a minimum of 3 working days for bank transfers and cheques to clear.
ADDRESSES: Please ensure you enter your billing address as the address your card is registered to. We allow shipping to a different delivery address only verifiable work addresses only. Any differences may delay your order shipping if we need to contact you to verify the details, which must be done by phone.
FREE UK DELIVERY: On all products. Free delivery also applies to Ireland, Isle of Man, the highlands and the Channel Islands, a service not many of our competitors offer!
UK COURIERS: Smaller items are delivered using Royal Mail recorded delivery or special delivery. Larger items are delivered using a door-to-door courier service such as DPD or Royal Mail. We confirm shipping by e-mail and then tracking details by separate e-mail (between 15:00 and 16:00 GMT). If you do not receive tracking details by 16:30, please check your junk e-mail folder.
DELIVERY TIMES: Items shipped on a next day, insured and trackable service. Deliveries to the highlands, Isle of Man or Ireland may take upto 3 working days to arrive.
INTERNATIONAL SHIPPING CHARGES: Our rates are some of the best available. Please add the items you want to your basket and enter your address to confirm total shipping charges. We can not confirm shipping rates by e-mail or phone. Shipping rates shown on the basket are linked to our couriers rates. Having said that if additional packaging is required (higher weight/charges) or you live in a more remote area, we may contact you to request further shipping charges.
INTERNATIONAL COURIERS: International shipments are sent by insured and trackable services using UPS or Royal Mail. Please allow upto 5 working days for delivery. If there are any delays due to specific customs regulations, etc, you will be contacted by Audio Affair or by the courier with a request for any further information required.
CUSTOMS CHARGES: Customs duties do not apply for shipments into any EU country (for a full list please refer to the EU Country List). Customs duties apply for countries outside of the EU. Customers in these countries are responsible for all taxes and duties incurred when the items enter your country.
FAILED DELIVERIES: If you do not receive your order within 5 working days after receiving your shipping confirmation, please contact the courier with the tracking information provided to check if your order is being held. If you do not have tracking information for any reason, please contact [email protected] for tracking details. If your order is kept by the courier, not collected and then returned to us, we charge for redelivery, so please ensure you contact the courier if you receive a missed delivery slip.
We are responsible for your goods until they are delivered to your door and signed for. We only deliver goods to the address on the original order and goods will not be left without a signature. You are responsible for the goods when they have been signed for and accepted. After acceptance, any loss or damage to the goods shall be at your risk.
Please always sign for your order "unchecked", even if it does not appear to be visibly damaged on arrival. Damage in transit rarely happens, but signing "unchecked" will cover any issues with the courier on receipt of a damaged item. You must contact us regarding a damaged delivery within 24 hours of delivery otherwise the claim may be rejected.
DAMAGED DELIVERIES: please contact us immediately (within 24 hours) to arrange a replacement. We may ask for photos of the box, or other information first and will then arrange a same/next day swap.
SHORTAGES: should be noted on the delivery consignment note as "incomplete" at time of delivery and reported to Audio Affair within 3 days from receipt. Any delay in doing so may prejudice your claim. Sometimes we may "part-ship" an order if part of the order is in stock but there is a delay on other items, in which case we will note this on the packing slip.
INCORRECT GOODS: it rarely happens, but in the case of an incorrect delivery, please contact us within 24 hours to arrange a return and redelivery of the correct goods. We may require the serial number and/or other details of the incorrect item before arranging for a swap.
All products are supplied with the manufacturers warranty. This is usually at least a year, but in some cases may be longer. Warranties cover faults which do not occur from accident, neglect and/or misuse by the user. Routine maintenance (e.g. user interface configuration as specified in the instructions), is not covered under the manufacturers warranty unless specified.
The full manufacturers warranty is honoured for all customers.
In the case of any fault, please contact us for advice before arranging a return.
We can only accept a return if accompanied with a returns number.
UK CUSTOMERS (excluding Ireland): For larger items (items originally shipped by courier) that develop a fault within the first 30 days of warranty, we will arrange courier collection and redelivery (free of charge). For items that develop a fault within the remainder of the warranty period, please return the items to us using a courier service. For smaller items (items originally shipped by Royal Mail) that develop a fault within the first year of it's warranty, we ask you to return the goods by a Royal Mail recorded and your item will be redelivered (free of charge).
INTERNATIONAL CUSTOMERS: It is a condition of ordering that you are responsible for courier charges (both ways) for any returns for repair under warranty. Please do not order from us if you do not agree with this condition.
Please keep the original box and packaging for the full warranty period in case of any faults. If you have not kept the box, please pack the item in very strong cardboard with at least 2-4 inches of soft packing materials.
In cases where an item has been sent back to us by the customer, we are not responsible for any damages in transit - please pack the items well! If the goods are packaged in a negligent manner, you will be responsible for the damage that may be sustained during transit and any charges incurred to fix the item(s) will be passed along to the customer.
Products returned which are then found to be working within the manufacturers specifications will be subject to inspection and redelivery charges. In these cases, where we have collected an item from a UK address that is found to be working, a flat £20 administration fee is chargeable, so please check the item carefully before arranging a return. Please contact us for advice before arranging a return.
Distance Selling Regulations 2000 (7 day returns). You have the right to cancel your order (for any reason), up to seven working days after the day of receipt, under the following conditions:
1. Cancellation must by in writing (a telephone call is not enough to constitute cancellation).
2. The goods must not be damaged or soiled in any way (otherwise we can not refund in full).
3. Cost of return is at your expense.
4. Goods arrive back undamaged (please insure the shipment if possible).
5. Goods are returned with their original packaging and complete.
6. Special / customised orders are non returnable.
7. Any free add-ons from promotions, must also be returned together with the goods.
Goods that do not meet the above criteria will be subjected to additional surcharges. All transactions processed comply with the Distance Selling Regulations 2000. For more details visit www.dti.gov.uk.
If you exercise your right to cancel, ownership reverts back to the supplier. The following goods are non returnable once opened: sealed media (unless faulty), cleaning fluids, general consumables (spray cans, cleaners), phono cartridges and earphones, unless damaged on delivery (please refer to Damaged / Incomplete Deliveries) Unwanted goods from international customers must be sent back at the customers expense without exception.
In cases of returned orders which included free items, the free items must also be returned otherwise a 20% restocking fee may apply. In cases of returned items that formed part of a package deal, the equivalent price refunded on the returned item is at our discretion but is generally 50% of the package price.
Returns after 7 days but within 30 days are covered by our 30 day money back guarantee. The conditions above under "14) Returned Goods" still apply. Any items returned after the initial 7 days, but within 30 days, which were not in stock at time of order, may be refunded less a 20% restocking fee and less the original shipping amount paid (on international orders). If you return your item(s) after 7 days but within 30 days, the refund is less our shipping (this is £5 per box for UK items).
The regulations impose a responsibility on the consumer to take reasonable care of any goods that have been supplied. The obligation applies before as well as after the consumer has given the notice of cancellation. The 30 day money back guarantee does not apply to orders on finance which are bound by the conditions of the finance agreement and covered by distance selling regulations.
All accessories should be unopened (including cabinets, remote controls, cables, batteries, etc). Any accessories missing may incur an administration charge of £10 plus the replacement cost from the manufacturer. Please note if you take advantage of our 30 day money back guarantee and return the item(s) to swap for something else, the 30 day money back guarantee does not apply to the items you have swapped for, which fall under 7 day distance selling regulations.
We provide a full VAT invoice with all deliveries. For a copy of any past invoice, please e-mail [email protected].
Phone calls may be recorded for training purposes.
Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.
These terms and conditions are subject to change at any time without prior notice to you and do not affect your statutory rights.